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3D cutaway render of the Hyperloop TT tube and passenger pods on an elevated pylon

Strategy & Consulting

Your business makes sense to you. We make it make sense to everyone else.

We make complicated things easy to follow

We start by finding where people get lost: in a customer journey, an approval process or a business model. Then we simplify it, design the materials that explain it and help train the teams who use it.

For Fleet that meant an onboarding guide for every user, from Super Admin to Technician. For Hyperloop TT, it meant mapping a rider’s journey through a system that doesn’t exist yet.

Services

Complex In, Simple Out

  1. Hyperloop TT customer journey diagram for commuters and tourists, from departure to arrival

    Customer Journey

    Step-by-step maps of how customers and staff move through your service, and where it can work better.

  2. Hyperloop TT diagram showing the system sections in their urban context

    Business Strategy

    Playbooks and frameworks that break complex processes and systems into simple steps people can follow.

  3. Fleet onboarding guide page showing the user roles: Super Admin, Admin, Manager and Technician

    Interactive Training Decks

    Onboarding and training materials built around each role, so every user learns exactly what they need.

Process

How We Work

  1. 01

    Identify & Diagnose

    We map the problem and find where people, processes or messages break down.

  2. 02

    Simplify & Execute

    We redesign the process and create the materials that explain it.

  3. 03

    Consolidate & Train

    We bring it together in playbooks and training, so the change sticks.

Have a process people keep getting lost in?

Tell us where things get stuck. We’ll show you how we’d simplify it.

Start a Project

Selected work

Strategy Work

  • An open MYJ book on the server room: a full-bleed 3D render beside the page text

    Brand & Visual Identity · 3D Animation & Motion Graphics · Strategy & Consulting

    MYJ

    Brand, social media, photoreal 3D and operations strategy for an investment group.

  • Fleet banner reading “Your whole operation, in your pocket”, with properties pinned on a map of the United States

    Brand & Visual Identity · Strategy & Consulting

    Fleet

    Brand direction for an operations platform, plus a role-based onboarding guide.

  • Hyperloop TT render: the elevated tube crossing desert dunes at sunset

    Strategy & Consulting · 3D Animation & Motion Graphics

    Hyperloop TT

    Customer journey design and 3D visuals for a hyperloop system in Dubai.

FAQ

Questions We Often Hear

What does a strategy project produce?

Things people can use: customer journey maps, playbooks, process diagrams, training decks and campaign materials, designed to be easy to follow.

Do you work on projects outside Singapore?

Yes. Our strategy work includes customer journey design for Hyperloop TT in Dubai.

Can you design the training as well as the strategy?

Yes. For Fleet we designed a role-based onboarding guide, with annotated screens, role diagrams and troubleshooting, all in Fleet’s brand.

Explore

Our Other Services

Contact

Tell us what you’re working on.

A rough brief, a half-finished deck, a hunch. Send whatever you have and we’ll come back with how we’d approach it.

BH Agency Pte. Ltd.
133 New Bridge Road #08-01
Chinatown Point
Singapore 059413